Does The Selected Shipping Service Apply To My Country And What Is The Carrier? How Long Will It Take To Arrive?

Shipping Methods	Carrier	Cost	Process Time	Shipping Time	Delivery Area	Note
Fast Shipping	DHL	10/20/35€ Per Item	1-2 Days	3-7 Days (Most EU Countries)	Germany, Czech, France, Netherlands, Belgium, Poland, Italy, Sweden, Austria, Spain, and other EU countries (6-10 Days).	Tariff-free.
Free Shipping	EMS	Free	1-2 Weeks	2-5 Weeks	Most of the countries in Europe (such as Germany, France, the UK, Netherlands, Belgium, Poland, Italy, and Sweden). Other non-European countries (such as the USA, Canada, Japan, and Australia).	/
Hong Kong EMS	Hong Kong EMS	35€ Per Item	1-2 Weeks	1-2 Weeks	Most countries.	More Stable Delivery Times. Tariff-Free.
Expedited Express for small pieces	4PX	Free	1 Week	1-2 Weeks	Most countries.	It is reserved for products with a small size.

• If you are not sure if our delivery service is supported in your country or region, please get in touch with us via [email protected].
• Delivery times = Process time (order preparation) + Shipping time

How Can I Track The Package?

• After the orders are shipped, we will send you an email with the logistics tracking number. You can check the logistics status of your order at https://www.17track.net/en.
• If you do not receive our emails, please contact us at support@kikilighting.com, and we will reply to you as soon as possible.

How Can I Cancel My Order?

• You can cancel your order free of charge within 48 hours without any reason. Please email us via support@kikilighting your order number and invoice, we will confirm and get back to you within 24 hours. Details

Note:

• Please do not initiate any PayPal cases and credit card chargebacks, we will do our best to help you resolve the issue.
• If your order has already been shipped. Orders cannot be canceled. For the forcible cancellation of the order, you need to pay a shipping fee.

What Should I Do If The Goods Received Are Damaged (incorrect)?

• Please contact us via [email protected] within 48 hours of receiving the damaged (incorrect) item. It is the recipient's responsibility to check the correctness of the item and report any discrepancies (with pictures) to us as soon as possible. We will give you a perfect solution as soon as possible. Details

When Will I Receive My Refund?

• For successfully returned items and orders accepted for refund, it may take up to 5 business days for the amount to be credited back to your original payment account (PayPal: 2-3 days; Credit Card: 3-5 days).

Does The Voltage Required By The Product I Purchased Match The Country Where I Am Located?

• The voltage of our products will be adjusted according to your country as shown below.
• 110V-120V: USA, Canada, Mexico, Brazil, Japan, Cuba.
• 220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Russia, Singapore, Sweden, Israel, Switzerland.