Return and Cancel Policy
kikilighting.com sticks to the tenet of "quality first, customer foremost". We have a QA team to check your order products before they are packed and sent, but sometimes a return or an exchange is necessary.
Cancel Policy
All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order. We cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted once production has begun on any custom or specialty products (items that are not a stock size).
Return Policy
We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged and in original package.
Shipping Policy
Orders has to be processed before it is shipped. The time you wait before receiving the package is made up of Processing Time and Shipping Time.
Processing Time (Only the order preparation. Not inculude the shipping time and deliver time) : 14 working days.
Please Note:
A. Processing Time is calculated from the time you paid and the order is verified (verification Email will be sent after payment).
B. You may change your mind after placing the order, including but not limited to: switch to another color, size, style or a different product, changes in address. If that happens, Processing Time is calculated from the time when the order detail(s) is eventually confirmed. A confirmation Email will be sent informing the updated Estimated Delivery Time.
C. For holidays, processing time may takes longer than it usually is. We will notify you in advance.
Shipping Time:
We provide a range of shipping methods depending on the product category and the country/region. Shipping time will be affected by the shipping method you specified. Please refer to the chart below to look into more specific shipping time.
| Shipping Method | Countries/ Region | Time |
| EU Warehouse | European region(except Iceland) | 1-4 Days |
| Fast Shipping | France, United States,United Kindom,Sweden | 2-3 Weeks |
| Hong Kong EMS | All Countries | 1-3 Weeks |
| Free Shipping | All Countries | 2-5 Weeks |
Product Voltage
The voltage of our products will be adjusted according to your country as shown in the figure below. Any problems, please kindly let us know. Hope you enjoy shopping here.
