kikilighting.com sticks to the tenet of "quality first, customer foremost". We have a QA team to check your order products before they are packed and sent, but sometimes a return or an exchange is necessary.
Cancel Policy
All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order. We cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted once production has begun on any custom or specialty products (items that are not a stock size).
Return Policy
We encourage you to go on a thorough check-up when you receive the package and make sure whether the items are the ones you have specified. If you are going to exchange/return the product, please make sure that they are in the original condition, unused, undamaged and in original package.
Processing Time: 2 - 7 working days.
Please Note:
A. Processing Time is calculated from the time you paid and the order is verified (verification Email will be sent after payment).
B. You may change your mind after placing the order, including but not limited to: switch to another color, size, style or a different product, changes in address. If that happens, Processing Time is calculated from the time when the order detail(s) is eventually confirmed. A confirmation Email will be sent informing the updated Estimated Delivery Time.
C. For holidays, processing time may takes longer than it usually is. We will notify you in advance.
Shipping Time:
We provide a range of shipping methods depending on the product category and the country/region. Shipping time will be affected by the shipping method you specified. Please refer to the chart below to look into more specific shipping time.
| Shipping Method | Countries/ Region | Time (Days) |
| Fedex/UPS/DHL Method | All Countries | 8-14 |
| Fast Shipping | France, United States,United Kindom,Sweden | 14-20 |
| Fast Shipping | Other Countries | 20-36 |
| Free Shipping | All Countries | 35-45 |
The voltage of our products will be adjusted according to your country as shown in the figure below. Any problems, please kindly let us know. Hope you enjoy shopping here.
Reviews (10)
1 of 2 people found the following review helpful
simple style, but quite useful, I received the parcel today, so fast!
1 of 1 people found the following review helpful
The quality is very good and very beautiful. Did not disappoint me.
0 of 0 people found the following review helpful
White and black, classic colors, the metal materials make people feel that it is a high-class lamp, so I placed the order immediately and received it in less than half a month.
0 of 0 people found the following review helpful
The lamp's appearance is unique and the design is more simple, the light is light enough, and the atmosphere is enough comfortable.
0 of 0 people found the following review helpful
The lamp pole, rope, and lampshade are all the same color, which makes me feel very comfortable. Looking at the pendant light in the study room, I feel so good!
