Cale Pendant collection

Does The Selected Shipping Service Apply To My Country And What Is The Carrier? How Long Will It Take To Arrive?

We will choose the fastest courier service for you. If you need specific courier services, please contact us: [email protected].

Free Shipping (DPD): €0

Fastest Shipping (DHL or DPD): Only available for some specific products): €5-20 per piece

Expedited Express for Small Pieces: It is reserved for specified products with a small size: Free.

Transport time

Free Shipping

(1) Most countries

Carrier: DPD

Cost: Free

Process Time: 1-2 Weeks

Shipping Time:

2 Weeks: Most European countries (such as Poland, Sweden, Germany, France, the UK, Nertherlands, Belgium, Italy), and USA, Canada, Japan, Australia conform to this rule ; Other remote countries would require more time. - Most normal size and weight products

2-4 Weeks: Most European countries (such as Poland, Sweden, Germany, France, the UK, Nertherlands, Belgium, Italy), and USA, Canada, Japan, Australia conform to this rule ; Other remote countries would require more time. - Big size but light products

(2) Specific countries: Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii.

Cost: €100 per piece

Process Time: 1-2 Weeks

Shipping Time: 5-7 Days

Carrier Availability by Destination:

Norway, Iceland, Cyprus: UPS / DHL Express

Puerto Rico, Alaska, Hawaii: UPS / DHL Express / FedEx

Note: Fluctuating delivery times depending on flight information for the order time.

Fastest Shipping

Carrier: DHL or DPD

Cost: 5-20€ Per Piece

• For small size products, 5€ per piece;
• For big size products, 20€ per piece;
• Other size products, 10€ per piece.

Process Time: 1-3 Days

Shipping Time:

• 2-5 Days (Germany)
• 3-7 Days (Poland, Sweden, France, Nertherlands, Belgium, Italy, Austria, Spain)
• 6-10 days (Other European countries )

Corresponding products: Specified products (For details, please refer to SKU information of each product page)

Note: Tariff-free

Please note that Fastest shipping (DHL or DPD) is not available to some non-EU countries and countries outside Europe. Please contact our customer service staff for details.

Expedited Express for small pieces

Cost: Free

Process Time: 1 Week

Shipping Time: 1-2 weeks (Most countries)

Specified products: It is reserved for specified products with a small size.

• If you are not sure if our delivery service is supported in your country or region, please get in touch with us via [email protected].
• Delivery times = Process time (order preparation) + Shipping time

How Can I Track The Package?

• After the orders are shipped, we will send you an email with the logistics tracking number. You can check the logistics status of your order at https://www.17track.net/en.
• If you do not receive our emails, please contact us at [email protected], and we will reply to you as soon as possible.
  How Can I Cancel My Order?
• You can cancel your order free of charge within 24 hours without any reason. Please email us via support@kikilighting your order number and invoice, we will confirm and get back to you within 24 hours. Details

Note:

• Please do not initiate any PayPal cases and credit card chargebacks, we will do our best to help you resolve the issue.
• If your order has already been shipped. Orders cannot be canceled. For the forcible cancellation of the order, you need to pay a shipping fee.

What Should I Do If The Goods Received Are Damaged (incorrect)?

• Please contact us via [email protected] within 48 hours of receiving the damaged (incorrect) item. It is the recipient's responsibility to check the correctness of the item and report any discrepancies (with pictures) to us as soon as possible. We will give you a perfect solution as soon as possible. Details

When Will I Receive My Refund?

• For successfully returned items and orders accepted for refund, it may take up to 5 business days for the amount to be credited back to your original payment account (PayPal: 2-3 days; Credit Card: 3-5 days).

Does The Voltage Required By The Product I Purchased Match The Country Where I Am Located?

• The voltage of our products will be adjusted according to your country as shown below.
• 110V-120V: USA, Canada, Mexico, Brazil, Japan.
• 220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Singapore, Sweden, Israel, Switzerland.