While we offer free shipping to European countries (except Iceland) on most items on our website, our free shipping offer may not apply to heavy, oversized or fragile items. Some manufacturers also require a shipping surcharge that cannot be waived. Freight shipping is often required for certain items, especially those that are heavy, large or fragile such as lighting fixtures and furniture. The manufacturer will determine the best shipping method to ensure your item is shipped as safely and efficiently as possible.
We will start shipping to you within 3-10 days. Lead times are only estimates and stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers' warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold. Please do not schedule an electrician based on stock levels indicated on our site. Only when the item arrives, the electrician should be scheduled.
The products on this website only support delivery in EU countries (except Iceland). If you need to ship to other countries, please contact us for consultation: [email protected].
The order processing time (Only the order preparation. Not including the shipping time and delivery time) is 7-14 working days, we will send you a detailed email with shipping information after delivery, including the bill of lading number and inquiry website.
Our warehouses. We will choose the fastest and best warehouse for you to deliver the goods according to the actual inventory situation. If you have any questions, please contact us for consultation: [email protected].
Mode of transport:
EMS (Free Shipping): We will choose the fastest courier service for you. If you need specific courier services, please contact us: [email protected].
Hong Kong EMS: €35 per item
Fast Shipping: €10/20/35 per item
- European region(except Iceland): 2-5 Weeks | Free Shipping
- European region(except Iceland): 1-3 Weeks | Hong Kong EMS
- European region(except Iceland): 3-7 Natural Days | Fast Shipping
Due to the impact of the epidemic, the speed of logistics and transportation has slowed down, and there will be delays in transport. We will do our best to process orders and deliver goods for you in the fastest and best way.
After the customer pays the fast shipping fee (including Hong Kong EMS, Fast Shipping, FedEx and other fast shipping methods), if it has been shipped. Shipping costs are non-refundable.
Compensation for late delivery:
If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.
We are responsible for 20% of any customs charges or brokerage fees if the destination is in EU countries. If you are not sure about it, please contact us at [email protected].
If an order has already been shipped and is being refused by the client, the client is responsible for the cost of returning the product as well as any restocking fees. If the product cannot be returned to the sender ( for example: if the return shipping cost exceeds the value of the merchandise), no refunds can be given in such a case.
Incorrect item received
All shipments with items that were received incorrectly or in error have to be reported to us within one week after delivery was made. We have to get notified by email if the item is no matching your order. We are unable to accept any claims after one week of delivery of the goods. In the event of the delivery of an incorrect item, kikilighting shall reserve the right to provide the correct product within a period of up to 8 weeks after delivery of the incorrect item. kikilighting will pay for all shipping costs to provide a pickup of the new product. If the client does not want an exchange, the order will be treated as a return and restock fees will apply of up to 25%.
Support for all orders within 2 days of order cancellation without reason.
If your order has already been shipped. Orders cannot be canceled. For forcible cancellation of the order, you need to pay a shipping fee.
After the goods are dispatched, the customer cancels or returns the order due to personal reasons. We will charge a shipping fee of 50% of the order amount, up to a maximum of 150 Euros. To make up for our loss.